The Learning And Performance Ecosystem

Extra Direct, Efficient, And Immediately Accessible

At the moment’s work atmosphere is extra distributed and diffuse than ever earlier than. Additionally it is extra linked. Cell units permit us to work virtually wherever. We converse digitally, meet nearly, and collaborate in on-line environments. Working remotely has been normalized through the international pandemic. On the identical time, we’re always coping with fast change, data explosion, and elevated variation and complexity in our work. These and different elements are driving the Studying and Growth (L&D) enterprise perform towards an evolutionary leap that may finally change the way it operates, the options it delivers, and the impression it has on enterprise success.

Although nonetheless vital and helpful, the normal coaching method is not sufficient. L&D should convey a much bigger toolbox to assist studying, efficiency, and productiveness. Studying options have to be extra direct, efficient, and immediately accessible—that’s, immediately related to the duty at hand, efficient at enabling profitable efficiency, and immediately accessible to be used when it’s wanted. L&D should do higher at connecting folks, not simply with related instruction, but additionally with real-time solutions and data, on-the-job steering, alternatives to share with colleagues, and pathways towards skilled growth. For all this, a complete studying and efficiency ecosystem is required.

Ecosystem Outlined

Too typically, folks consider a studying ecosystem as know-how. Whereas enabled by know-how, a studying ecosystem is way more. It’s an atmosphere that integrates working and studying seamlessly. It connects folks with data, steering, studying, colleagues, and consultants in ways in which optimize particular person efficiency and organizational productiveness.

In nature, an ecosystem is outlined because the connections between residing organisms in a shared atmosphere. The atmosphere should present the best mixture of air, water, warmth, and lightweight to assist the ecosystem and assist it thrive. In enterprise, a studying and efficiency ecosystem may be outlined because the connections between professionals in a shared work atmosphere that helps studying, efficiency, productiveness, {and professional} growth with the best mixture of content material, processes, and know-how.

For staff, the ecosystem supplies mechanisms for studying, skilled growth, data, steering, diagnostics, instruments, and different forms of job assist. For L&D professionals, the ecosystem is a much bigger toolbox that requires an expanded set of processes, content material, know-how, and, maybe most significantly, an expanded skillset. The ecosystem requires L&D to be masters of efficiency evaluation, problem-solving, a broad set of design ideas and capabilities, and strategies for measuring impression. That is the primary in a sequence of articles that may try to handle the assorted sides of the trendy studying and efficiency ecosystem.

The 6 Parts Of A Studying And Efficiency Ecosystem

A contemporary studying and efficiency ecosystem locations folks within the heart and surrounds them with six elements, every representing an method to Studying and Growth: expertise administration, efficiency assist, data administration, entry to consultants, social networking and collaboration, and structured studying. These approaches may be utilized individually or utilized in any mixture to offer a complete answer for bettering human efficiency and productiveness.

Determine 1: The six elements of a studying and efficiency ecosystem

Expertise administration
Expertise administration options can embody many options. Probably the most related to the training ecosystem are profession growth instruments, corresponding to competency-based self-assessment, 360 suggestions, and private skilled growth plans.
Efficiency assist
Efficiency assist options present data, diagnostics, and steering within the move of labor. Examples embody resolution assist instruments, chatbots, clever coaches, digital adoption options, and Augmented Actuality options.
Information administration
Information administration supplies a searchable repository of extremely related, curated data within the type of a data base or wiki. Content material can embody insurance policies and procedures, details about services, high quality requirements, pattern work outputs, instruments and templates, market intelligence, competitor data, and way more.
Entry to consultants
Having this faucets the data and expertise that’s distributed all through a company. These options join the individuals who have to know with the individuals who know. They embody knowledgeable directories, knowledgeable session companies, and experience location and administration options.
Social networking and collaboration
Social networking and collaboration allow folks to be taught from one another by sharing data, expertise, and perception. These can embody communities of observe, dialogue boards, blogs and micro-blogs, and collaboration instruments.
Structured studying
Structured studying options educate expertise and data with alternatives for observe, evaluation, and reinforcement. Options embody instructor-led, digital, and web-based programs, immersive and adaptive studying simulations, educational video games, and microlearning.

Your group’s studying ecosystem might not deploy all six elements, no less than not immediately. Each ecosystem challenge provides alternatives to develop the ecosystem.

Two Examples

A multinational enterprise gear firm engages its L&D division to assist with its strategic transformation to govt answer promoting. L&D supplies a complete answer that features a efficiency assist answer to help gross sales representatives with every step of the answer promoting course of; a data base containing market analysis, aggressive evaluation, and gross sales collateral to help in preparation for buyer conferences; a coaching workshop enabling gross sales representatives to observe promoting to retired CEOs; and a web based mentoring program.

An expert affiliation engages its L&D group to extend member recruitment, retention, and engagement. After some knowledge gathering and evaluation, L&D identifies a set of options demanded by its membership. It aggregates the affiliation’s casual studying content material in a centralized data base and applies a member-focused metadata taxonomy to tag the content material, making it extra simply discoverable by means of search. L&D then applies a machine learning-based advice engine to attach members with content material probably to be related to them personally. Subsequent, L&D redesigns the coaching and assessments associated to its skilled certifications right into a set of smaller micro-credentials.


Fashionable studying and efficiency ecosystems supply a robust set of instruments and approaches for skilled Studying and Growth. The training and efficiency ecosystem mannequin locations folks on the heart and connects them with data, instruction, steering, and different assets to assist them be taught and carry out their work in methods which are extra environment friendly and efficient than ever earlier than. Organizations can develop their ecosystem capabilities one answer at a time, gaining govt assist and credibility from the success of every challenge.

Picture Credit:

Picture copyright Steve Foreman and Marc Rosenberg, Ph.D., 2014.

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