LIFOW: Training Your Employees In The Flow Of Work

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What Is LIFOW?

In in the present day’s extremely aggressive instant-messaging period, the circulate of labor is relentless. Between assembly mission deadlines, responding to textual content messages and emails, and attending conferences, workers have few alternatives to boost present abilities and study new ones. To study, the learners don’t wish to step out of labor; they need to have the ability to entry just-in-time studying assets once they wish to study—inside their workflow.

LIFOW (an idea by Josh Bersin) advocates that for steady studying to occur, the educational assets should be obtainable throughout the learner’s workflow.

Why Is LIFOW A Should-Use Technique In 2022?

It’s a undeniable fact that workers study greatest in an surroundings the place they anticipate to use that studying—at work. The 70:20:10 rule additionally underscores how L&D immediately contributes to on-the-job efficiency.

As 2022 rolls on and extra employers embrace the hybrid work mannequin, the excellence between the place work begins and the place it ends is prone to additional fade. Staff are prone to work “after hours,” and co-mingle private chores throughout “work hours.” Because of this, hybrid workplaces are altering the normal definition of “workflow.”

On this new paradigm, until organizations embrace LIFOW methods, each workers and L&D groups will face a problem in setting outlined studying time.

As a result of LIFOW places studying on the crossroads of working and studying, it’s a super technique to assist company studying within the new hybrid office.
In LIFOW, studying integrates itself throughout the pure circulate of labor, so workers gained’t need to carve out a particular time to study.

Do Learners Need Studying In The Stream Of Work Now?

The brief reply: Sure!

Primarily based on information collected between 2017 (pre-pandemic) and 2020 (post-pandemic), synchronous studying, which incorporates on-the-job coaching (OJT) and on-the-job teaching (OJC), dropped from 86% to 77%.

These information units additionally reveal that just about 80% of learners want at the very least one mode of sync studying, and the outcomes present why that’s the case. Virtually 50% of these learners who acquired some type of sync studying discovered their coaching to be extremely efficient. In comparison with that, lower than 30% of those that skilled non-synchronous studying discovered their coaching to be efficient.

Seeing the effectiveness of studying within the circulate of labor, it’s subsequently not stunning that although solely 31% of learners indicated OJT as a choice, practically 35% of them acquired coaching via that mode. OJT, which incorporates components of LIFOW, was the second hottest (32%) coaching supply technique after Teacher-Led Coaching (57%).

How Does Studying In The Stream Of Work Occur?

In a non-LIFOW mannequin, studying usually occurs properly upfront of its precise software. Normally, by then, due to the forgetting curve, most learners scramble to recall easy methods to apply previous data to a gift work state of affairs. LIFOW occurs on the level of want. As workers encounter a task-related problem at work, they endeavor to study extra about easy methods to handle it. This units them off on a studying journey that aligns with their workflow. The just-in-time nature of LIFOW ensures higher data switch into the actual world.

What Design Concerns Ought to You Undertake To Allow LIFOW?

As a result of LIFOW is a method that caters to an anytime, anyplace mannequin of studying, the normal “push” method to studying gained’t work. L&D groups will fail in the event that they determine the place, what, and the way workers should study.

As a substitute, embody the next pillars as a part of your LIFOW design:

Designing studying content material to be extremely accessible ensures hybrid workers, throughout the spectrum, can extra readily entry and devour that content material.
Embody responsive designs into your course buildings. This facilitates on-demand consumption, anytime, anyplace, and on any gadget.
Custom-made studying paths
Ensure your design caters to the learners’ capacity to customise their very own studying paths.
Curated rigorously
Make sure the design faucets into uniquely curated content material, ideally influenced by learner targets.

Keep in mind: The glue that holds these particular person design concerns collectively is learner assist. Guarantee your design has satisfactory assist buildings for hybrid workforce learners when and the place they want it.

How To Leverage LIFOW In Your Worker Coaching?

A great LIFOW program leverages a number of efficiency assist and enchancment dimensions:

To drive deliberate observe
All formal trainings are time-constrained. LIFOW can leverage alternatives for workers to securely, with out appreciable danger, observe additional and hone some abilities that had been launched via formal coaching classes.
To bolster studying
LIFOW can leverage alternatives for distant workers to repeatedly evaluate, revise, refresh, and reinforce abilities and ideas discovered throughout formal coaching.
To offset the forgetting curve
Learners usually neglect “stuff” when there’s a lag between formal studying and situations the place workers apply these abilities to office challenges. As a part of a LIFOW technique, just-in-time (JIT) learning, that includes “how-to” instruments and different job aids, helps learners “bear in mind [1].”
To enhance the applying of studying on the job
By prolonged coaching, workers study efficiency enhancing data. Learning in the flow of work strategies assist translate that studying into the workforce.
To show new ideas and for ability constructing
In a hybrid office, the place trainers, mentors, and supervisors could not all the time be obtainable to help workers when a necessity arises, LIFOW helps workers rapidly purchase new abilities within the second of their want.

What Methods Ought to You Undertake To Allow LIFOW?

A complete LIFOW program includes implementing a number of methods. A few of these embody:

Chunk-sized (shorter) studying content material is good for studying within the second of want.
Leveraging small footprint content material, which is mobile-friendly, permits studying anytime and anyplace.
Each video-based studying (VBL) and interactive video-based studying (IVBL) facilitate on-the-job studying by performing as efficiency assist instruments (PSTs). Additionally they function nice microlearning assets as a part of broader studying within the circulate of labor methods.
PSTs/job aids
In busy workplaces, particularly in hybrid environments, pausing work to study isn’t an choice. Efficiency assist instruments (PSTs) and different job aids (PDF paperwork, “how-to” movies, cheat sheets, templates) are nice LIFOW methods [2].
Content material curation
The hallmark of an efficient LIFOW program is to rapidly empower workers with the educational they want simply in time. Having well-curated, effectively listed, and intuitively collated content material can additional the targets of any LIFOW technique.
Social studying
The 70:20:10 rule tells us that not all studying occurs via formal coaching or solely within the office. Studying within the circulate of labor examples, the place learners learn outside of the workplace from peers and groups of social networks, work properly for hybrid learners.
Consumer-generated content material (UGC)
LIFOW can leverage UGC to assist workers to faucet into experiences of colleagues and friends.

To get probably the most out of any LIFOW program, it’s very important to underpin these methods with suggestions loops that permit a two-way trade of views between L&D groups and learners. It additionally helps implement frequent check-ins with learners, particularly in a hybrid (distant) working surroundings. Lastly, as a result of LIFOW is usually time-sensitive, offering learners with entry to Topic Matter Consultants (SMEs) can additional cement the profitable implementation of a FIFO technique.

Let’s evaluate some real-world studying within the circulate of labor examples to focus on the applying of the ideas mentioned above.

Examples Of Studying In The Stream Of Work

Listed below are just a few studying within the circulate of labor examples that may assist make clear how LIFOW works in actual life:

1. Gross sales Coaching

This course was designed to display how a gross sales worker ought to precisely establish a purchaser’s wants in any interplay. LIFOW assist was offered via movies for fast entry to key pointers that ought to be adopted to realize this purpose.

A scenario-based method was used to string via the ideas.
Movies and mini actions had been used to create an immersive expertise for the learner.

2. Inner Reporting

This course was designed for workers to grasp a product registration monitoring module obtainable within the buyer’s system. LIFOW assist was given via an in depth downloadable useful resource that they might reference at any level throughout their work.

The primary module lined the idea intimately.
Downloadable assets had been plugged in at related junctures to allow steady efficiency within the circulate of labor.
As and when the necessity to observe the method arises, the workers can entry this useful resource on any gadget to fill within the gaps.

3. Security Techniques

The course was created for workers to evaluate data on easy methods to safeguard confidential data at any time, what types part of it, and strategies to safeguard the data.

LIFOW assist was within the type of brief and crisp pointers lined within the video obtainable at workers’ fingertips at any time of the day!

A brief video was used to elucidate the important thing ideas.
The video may very well be accessed at any time to refresh the ideas, thereby focusing on the forgetting curve.
This standalone video emphasizes the necessity to safeguard confidential data, what types part of this confidential data, and the strategies to safeguard it.

4. High quality Assurance

A consulting agency required its workers to distinguish the important thing accounts from non-key accounts. This was to be performed utilizing a components to calculate the scores for every account and examine them with the baseline rating.

LIFOW assist was offered as a cloud-based template that may very well be populated by the workers to calculate the scores and examine them with their baseline.

The ideas are defined in a video throughout the module.
A hyperlink to the template is offered for the workers to entry and obtain at their comfort.

Parting Ideas

Not all on-the-job efficiency conditions are discovered throughout formal coaching. Neither do most workers bear in mind what they’ve discovered twelve months in the past throughout a two-day coaching occasion. I hope the educational within the circulate of labor examples showcased above show that when efficiency issues on the time and place of want, LIFOW helps bridge the data gaps that might in any other case result in subpar job outcomes. In the meantime, when you’ve got any particular queries, do contact me or depart a remark beneath.


[1] How to Offset the Forgetting Curve in Your Employee Learning Programs with Microlearning

[2] How to Design, Integrate, and Deliver Job Aids to Increase Learner Engagement and Drive Performance


Research Reports [What Learners Want: Strategies for Training Delivery]

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